Optimal Networks - MSP— Rockville, MD

Senior Client Success Manager (November 2018 – Present)

• Cultivate and maintain strategic C-level relationships through Quarterly Business Reviews

• Worked internally to revamp Quarterly Business Reviews (QBR) with strategic roadmaps and budget oversight, boosting Net Promoter Score (NPS) from below 30 to over 80. Develop tailored client plans based on Net Promoter Scores (NPS) in Law Firms, Associations, and Non-Profits.

• Achieved an annual pipeline growth exceeding 112%.

• Develop tailored client plans based on Net Promoter Scores (NPS) and align their IT Goals with hardware forecasting and measurable results.

• Oversee cross-departmental communication for technology refresh initiatives.

• Track and report NPS across all clients to measure satisfaction and inform strategy.

• Ensured a continuous 100% to 110% customer retention.

• Organized and executed targeted marketing campaigns to boost engagement, growth, and additional revenue.

Helion Automotive Technologies — MSP - Timonium, MD

Senior Client Technology Manager (August 2013 – October 2018)

• Managed a multi-million-dollar client portfolio, delivering infrastructure planning and service expansion.

• Directed cyber security implementations, including IDS, IPS, and SIEM solutions.

• Secured over $3M in annual sales by cultivating strong relationships with executives at C-level, VP, and Director levels.

• Spearheaded enterprise-wide infrastructure upgrades with comprehensive project designs and Statements of Work.

• Coordinated cross-functional teams for large-scale deployments.

• Designed and executed marketing strategies that communicated value-added solutions and ROI.

• Led corporate values initiatives to foster a positive, collaborative work environment.

Strategic Mobility Group — Towson, MD

Sales Manager – Northeast (June 2011 – July 2013)

• Oversaw a team of four Inside Sales Representatives, exceeding sales expectations consistently.

• Managed and developed the Northeast territory, working with diverse industries and Fortune 500 clients.

• Provided consultation and system integration for mobility solutions in supply chain management.

• Delivered innovative solutions for asset tracking in warehousing, manufacturing, and field operations.

Barcoding, Inc. — Baltimore, MD

Territory Account Manager (June 2009 – May 2013)

• Maintained the highest quota attainment percentage on the sales team.

• Managed a multi-state territory (PA, MD, WV), fostering relationships with equipment manufacturers and software partners.

• Designed and implemented custom IT solutions with measurable ROI for clients.

Enterprise Account Manager (December 2006 – June 2009)

• Increased annual enterprise account revenue by over 130% within the first year.

• Maintained the highest gross profit percentage at the company.

• Led full-cycle sales processes, from discovery to post-sale support, ensuring customer satisfaction.

Inside Sales Representative (December 2003 – December 2006)

• Achieved the highest lead conversion and close rate in corporate sales.

• Designed and project-managed IT solutions for field service and information tracking applications.

Education

York College - 2002
Bachelor of Arts in Political Science

Community Involvement

Kelly Post Lacrosse: America’s Oldest Youth Lacrosse Program

• Board Of Directors

• Head Lacrosse Coach